Privacy Policy

Last Updated: 02-Feb-2024

SentryPC takes your privacy seriously.  We want you to know how we collect, use, share, and protect your personal data.  If you have any questions about these policies please contact our staff for assistance.

This Privacy Policy describes the policies of SentryPC, on the collection, use, and disclosure of your information that we collect when you use our websites (collectively "Site" or "Sites" in this document).  By accessing or using the Site, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy.  If you do not consent to the same, please do not access or use the Site.  This Privacy Policy does not apply to third-party websites.

What Personal Data We Collect

1. Information You Give Us

We collect personal data that you voluntarily provide us with through the Site.  For example, we collect information from you when you fill out a contact request form on the Site.  The personal data we collect from you may include :

  • Contact Information

    Such as your name, email address, and phone number.

  • Messages you send to SentryPC

    Such as in a product query.

  • Product account information or order information

    Such as in a request for technical support.

2. Information We Collect Through Technology

We collect information through technology to enhance our ability to serve you.  When you access and use the Site, SentryPC and, in some cases, our third-party service providers collect information about how you interact with the Site.  The personal data we collect from you may include :

  • IP Address

    When you visit the Site we collect your device identifier, browser information, and Internet Protocol (IP) address.  An IP address is often associated with the portal you used to enter the Internet, like your Internet service provider (ISP), company, association, or university.  While an IP address may reveal your ISP or geographic area, we cannot determine your identity solely based upon your IP address.  We do not link your personal data to device identifier information, browser information, and IP addresses.  Where, according to local law, IP addresses and the like are considered personal data, then we treat them as such.

  • Advertising

    This website uses remarketing services to advertise on third party websites to previous visitors of our website.  It could mean that we advertise to previous visitors who haven't completed a task on our website, for example using the contact form to make an enquiry or not completing an order.  This could be in the form of an advertisement on a third-party site or network.  Third-party vendors use cookies to serve ads based on someone's past visits to the SentryPC website.  Of course, any data collected will be used in accordance with our own privacy policy.

  • Analytics

    We use cookies provided by third-party service providers to assist us in better understanding our Site visitors.  These cookies collect data tied to a user's IP address, such as the length of time a user spends on a page, the pages a user visits, and the websites a user visits before and after visiting the Site.  Based on this information, aggregate data about Site traffic and Site interactions is compiled, which we use to offer better Site experiences and tools in the future.

  • Cookies

    To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

3. Information Third Parties Provide About You

We supplement the information we collect about you through the Site with records received from third parties in order to enhance our ability to serve you.  For example, the service provider that processes orders for SentryPC shares your order information, but not payment information, with us, which we then use for download and product licensing management.

4. Information You Provide To A Third Party

The Site may contain links to other websites or applications that are not operated by us.  This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Site.  We strongly advise you to review the privacy policy of every site you visit.  We have no control over and assume no responsibility for the content, privacy policies, or practices of any third party sites or services.

5. Children's Online Privacy Protection Act Compliance

We do not collect any information from anyone under 13 years of age.  The Site, products and services are all directed to people who are at least 13 years old or older.  If you are under the age of 13, you are not authorized to use the Site.

How We Use Personal Data We Collect

Your personal data is never used to transmit unsolicited spam, emails, messages, or offers.  We use the information we collect to serve you and improve your experience on the Site.

These purposes include :

  • Proper operation and management of our products and product licensing.
  • Responding to requests for information.
  • Responding to requests for product quotes.
  • Responding to technical support questions, feedback, and concerns.
  • Improving our products and services.
  • Responding to questions and feedback.
  • Conducting market research and analysis.
  • Marketing and promotional activity.
  • Continuously evaluating and improving the online user experience.
  • Network and information security.
  • Fraud prevention.
  • Reporting suspected criminal acts.
  • Compliance with the law or to protect the rights, property, or safety of SentryPC, our users, or others.

How We Share Personal Data

We do not sell or rent your personal data to third parties.  The following are some of the ways we may share your personal data :

  • Third-Party Service Providers

    We only share your personal information with select third-parties for specific reasons.  The following are types of third-party service providers with which we share your personal data and our purpose for doing so :

    • Data Analytics
      We retain third-party service providers to help us perform data analytics regarding your interactions with the Site.  For example, analytics may track what pages users visit on the Site and how long they stay there to determine how users use the Site.
    • Legal Advice
      We may disclose your personal data to an attorney in the process of obtaining legal advice.
    • Advertising Platforms
      We may disclose the fact that you visited the Site to advertising networks so that they can show you SentryPC advertisements on other websites and platforms.  These services can help us tailor advertising that we think may be of interest to you based on your use of the Site and to otherwise collect and use data about your use of the Site.  For example, you may see ads on Google or Bing search engines regarding our software more frequently after visiting the Site.
  • Required Disclosures

    We may be required to share personal data in a court proceeding, in response to a court order, subpoena, civil discovery request, other legal process, or as otherwise required by law.

  • Legal Compliance and Protections

    We may disclose account and other personal data when we believe disclosure is necessary to comply with the law or to protect the rights, property, or safety of SentryPC, our users, or others.  This includes exchanging personal data with other companies and organizations for fraud protection and credit risk reduction.

  • Corporate Transactions

    We reserve the right to disclose and transfer your data, including your personal data :

    • To a subsequent owner, co-owner, or operator of the Site or successor database.
    • In connection with a corporate merger, consolidation, the sale of substantially all of our membership interests and/or assets or other corporate change, including to any prospective purchasers.

Retention Of Personal Data

We retain your personal data for the duration of the customer relationshipor for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy.  We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc.  Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.  Email correspondence is deleted after one year.

How We Protect Personal Data

The security and confidentiality of your personal data is important to us.  We have technical, administrative, and physical security measures in place to protect your personal data from unauthorized access or disclosure and improper use.

For example, we restrict access to your personal data.  Only employees who need the personal data to perform a specific job (for example, a customer service representative) are granted access to personal data.  Employees with access to personal data are kept up-to-date on our security and privacy practices.

However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Your Rights

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can contact us. We will respond to your request in accordance with applicable law.

You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by contacting us.

Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

Privacy Policy Changes

Although most changes are likely to be minor, SentryPC may change its Privacy Policy from time to time, and in SentryPC's sole discretion.  SentryPC encourages visitors to frequently check this page for any changes to its Privacy Policy.  Your continued use of the Site after any change in this Privacy Policy will constitute your acceptance of such change.

Grievance / Data Protection

If you have any queries or concerns about the processing of your information that is available with us, you may contact us.  We will address your concerns in accordance with applicable law.