Click the "Hint" button on the password entry screen. If this does not help you remember your password you can contact our support desk to recover your password. If you are positive you are entering your password exactly your software installation might have been tampered with - please reinstall SentryPC completely.

Run SentryPC once under an admin account on your computer. SentryPC will now start loading on startup for all users of that computer.

You can use the 'Grant user Temporary Full Access' command in the Admin Commands menu available on the SentryPC interface. When you are done use the 'Restore' command from the same Admin Commands menu to reinstate their lockdown.

Some settings require you to be logged in under the user account that you want them to take effect on. These settings are marked with an asterisk (*) on the configuration page for the Security Settings. To implement these settings, log in under the user account you wish them to take effect on, then configure the Security Settings options as needed.

The most likely explanation for this is that the log location where SentryPC stores its activity logs does not have proper security permissions. Make sure the log location for SentryPC's activity monitoring has full read/write access for all users of your computer. To retrieve SentryPC's log location check the 'Log Location' tab under 'Advanced Settings' in the Admin Control Panel.

See our step-by-step guide below to accomplish this :

• Setting the log file folder to full permissions for all users

There are three reasons which could cause this problem :

1 - You need to download THIS FILE and save it to your c:\Windows\System folder on your hard drive.  After doing so, reboot your computer and see if the error is gone.  This file is generally already on your computer, but in some cases it is not and needs added.

2 - You have not installed the software on an administrator account of Windows, therefore, other users do not have access to necessary files for the software to run.  Please make sure the account you install the software on had administrator privileges on Windows.

3 - Users you are controlling do not have access to the log file location, therefore, they do not have access to necessary files.  You need to set the log file permission correctly for all users.  See our step-by-step guide below to accomplish this :

• Setting the log file folder to full permissions for all users